Shipping and delivery

Here you will find how we ship Acquaponica.Shop orders: costs, couriers, times, and what to do when the package arrives. The details of each product, including the estimated delivery date, are always on its product page and in the cart.

How much does shipping cost?

• Italy: free shipping for orders over €200; under €200, standard shipping costs €9. Express delivery is also available in Italy: the cost is shown at checkout.
• European Union: €19.90, free for orders over €500.
• Other countries: the rate is calculated at checkout, if the destination is served. If you do not see your country, write to us.

The exact cost of your shipping is always shown at checkout, before payment.

Couriers

We ship with tracked express couriers, such as BRT, DHL, Poste, and MBE. Some products, for example the LAGUNA Tower, are shipped directly from the manufacturer with the BRT courier.

Preparation and delivery times

• The order preparation time depends on the product and is indicated on the product page. In the cart you will find an estimated delivery date, which includes preparation and transport.
• For products shipped directly from the manufacturer with BRT, such as the LAGUNA Tower, delivery to the courier is expected within 7 business days from the order and transport takes approximately another 24–72 business hours, depending on the destination.
• The largest kits, such as the GrowPipes, are delivered in multiple packages, curbside on a pallet.

In the terms of sale, the delivery times are indicative. In case of delays or problems with the courier, we will assist you.

When you receive the package

• Immediately check that the packaging is intact and that the product is the one ordered.
• In case of obvious damage you can refuse the delivery without costs. If you accept the package, sign “ACCEPTED WITH RESERVATION OF INSPECTION” indicating the reason and write to us within 48 hours attaching photos.
• After signing without reservation, it is no longer possible to contest visible external defects.

Returns and warranty

You have 14 days from delivery to exercise the right of withdrawal. In case of withdrawal, the return costs are borne by the customer; if the product is defective or non-compliant, they are borne by the store. You can find all the steps on the Returns and right of withdrawal page and in the Terms and conditions. All products have a 2-year legal warranty of conformity for consumers.

Do you need help?

Write to us at info@acquaponica.shop or call us at +39 388 77 42 990, indicating the order number.